HAD A CHANGE OF HEART OR NEED TO EXCHANGE?
If you are not completely satisfied with your purchase, we will gladly offer a full refund for all returns accompanied by a OF Ceramics receipt for up to 30 days from the date of purchase. All returns must be in resalable condition and in original packaging. Applicable refunds are on merchandise only.
SHIPPING BACK TO US?
For your security and peace of mind when shipping back to us, we strongly advise using a professional packing service and insuring your shipment as we cannot be responsible for items damaged or lost in transit. The cost of return freight and insurance is your responsibility. Please allow up to 15 business days for us to receive and process your return.
To ensure your return gets into the right hands for swift resolution, please email ofceramics@gmail.com and include a detailed packing list for all items you are returning.
Ship to:
OFceramics.com
Attn. Maria de Lurdes Lima
Rua da Coutada, 77
3830-134 Ílhavo
PORTUGAL
Tel: +351 234 195 592
WANT TO FILE A FORMAL COMPLAINT?
In Portugal we have an online official complaint book called “Livro de Reclamações”. If you wish to file a formal complaint, please follow the link below:
https://www.livroreclamacoes.pt/inicio
ALTERNATIVE RESOLUTION OF CONSUMER DISPUTES / “Resolução Alternativa de Litígios de consumo – RAL”
In case of a dispute, the consumer may contact the local entity for an alternative resolution with the following details:
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão de Magalhães, 240 -1º
3000-172 Coimbra
Phone numbers: +351 239821690 or +351 239821289.
For more info, please check www.consumidor.pt