Returns and exchanges

HAD A CHANGE OF HEART OR NEED TO EXCHANGE?

If you are not completely satisfied with your purchase, we will gladly offer a full refund for all returns accompanied by a OF Ceramics receipt for up to 30 days from the date of purchase. All returns must be in resalable condition and in original packaging. Applicable refunds are on merchandise only.

SHIPPING BACK TO US?

For your security and peace of mind when shipping back to us, we strongly advise using a professional packing service and insuring your shipment as we cannot be responsible for items damaged or lost in transit.  The cost of return freight and insurance is your responsibility. Please allow up to 15 business days for us to receive and process your return.

To ensure your return gets into the right hands for swift resolution, please email ofceramics@gmail.com and include a detailed packing list for all items you are returning.

Ship to:
OFceramics.com
Attn. Maria de Lurdes Lima
Rua da Coutada, 77
3830-134 Ílhavo

PORTUGAL

Tel: +351 234 195 592